At Hi-Tech Machinery Limited, we believe supplying a pump is only the beginning. What really matters is making sure your equipment performs reliably, your team feels confident using it, and your production runs smoothly long after installation.
That’s why we offer a complete range of support services designed to help you get the very best from your investment.
Here’s a closer look at how we work alongside our customers every day:
| Expert Consultation & Professional Installation Choosing the right pump can make all the difference to performance and efficiency. Before any order is placed, we offer free consultations to understand your application, liquids, and production requirements. Our experienced team will recommend the most suitable solution and, once delivered, provide professional installation to ensure everything is set up correctly and operating perfectly from day one. Flexible Training & Staff Support Confident operators mean fewer problems and less downtime. We provide practical, hands-on training either at our workshop or on-site at your facility — whatever suits you best. Your team will learn how to operate, maintain, and troubleshoot your equipment properly, helping to improve accuracy, reduce wear, and maximise productivity. Pump Servicing & Complete Overhauls Routine maintenance is key to keeping equipment performing at its best. From scheduled servicing to full rebuilds, our engineers ensure your pumps remain efficient, reliable, and working to original specifications. Regular servicing not only extends lifespan but also helps prevent unexpected breakdowns and costly interruptions. UK-Based Technical Support You Can Rely On When you need help, you shouldn’t have to wait. As a UK-based team with over 30 years of industry experience, we provide fast, knowledgeable support by phone or video call. Whether it’s troubleshooting an issue, optimising performance, or selecting new equipment, we’re always on hand with clear, practical advice. Comprehensive Spare Parts Availability Downtime costs money — so quick access to parts matters. We hold a large range of spare parts in-house for rapid dispatch and offer a dedicated email contact for parts enquiries, ensuring you get exactly what you need as quickly as possible. On-Site Consultations & Product Trials Every production environment is different. That’s why we offer on-site visits and product trials, allowing us to assess your setup and test your liquids with our equipment before you commit. This hands-on approach reduces risk, improves efficiency, and ensures you’re investing in the right solution for your process. Strong Supplier Partnerships for Long-Term Support In addition to our own stock, we work closely with trusted suppliers to source specialist or hard-to-find components quickly. This means we can provide ongoing, dependable support that keeps your operations running smoothly for years to come. |
| Our aim is simple: to be a long-term partner you can rely on, not just a supplier. If you’d like to talk about any of these services or discuss an upcoming requirement, just reply to this email or contact us at hello@fillers.co.uk or visit our website. We’re always happy to help. |
