Privacy Policy

Privacy & Cookie Policy

At Hi-Tech Machinery Ltd, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data.

1. What information we collect

We may collect your name, contact details, company information, and enquiry details when you contact us, place an order, request support, or subscribe to updates.

2. How we use your information

We use your data to:

Respond to enquiries and provide quotes

Process orders and deliver equipment

Provide after-sales support, technical updates, and spare parts

Occasionally inform you about new equipment or services relevant to you

3. Legal basis for processing

We process your data where it is necessary to perform a contract with you, to comply with legal obligations, or for our legitimate business interests (such as maintaining customer records and product support).

4. Sharing your information

We do not sell your data. We may share it with trusted service providers (e.g. IT, hosting, analytics) only where necessary to operate our business.

5. Data retention

We keep your data for as long as necessary to support your equipment and meet legal requirements. You can ask us to remove your details at any time.

6. Your rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at sales@fillers.co.uk with the subject “DATA REQUEST.”

7. Security

We use industry-standard security measures to protect your information. Access to data is limited to authorised staff.

Cookies

Effective date: September 16, 2025

Last updated: September 16, 2025

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

Types of cookies we use

Manage cookie preferences

You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

If you are using a different web browser, please refer to its official support documentation.

Contact us

For any questions about this policy or your data, contact us at:

Hi-Tech Machinery Ltd

Tel: +44 1256 766003

Email: sales@fillers.co.uk

This Privacy & Cookie Policy may be updated from time to time. Please check this page for the latest version.